Refund policy

30-day returns

You have 30 days from the day your order is delivered to return it for a full refund. No restocking fee, no store credit.

Return shipping is on us. We send a prepaid label and arrange collection.

What we need back

Returns must come back in the original box with all original contents: handlebars, four safety pins, insert materials, foam padding, and the instruction manual envelope. Keep the box until you're sure you're keeping the BULLBAR.

If 30 days have passed since delivery, or the original box and contents aren't available, we're unable to offer a refund or exchange.

Starting a return

Email support@bullbarfit.com with your order number and photos of the item packed in its original box with its original contents. We'll send your prepaid label and arrange collection.

Refunds

Once your return reaches us, we refund to your original payment method within 5–10 business days. Original shipping costs are not refunded.

Refunds can take up to four weeks to appear depending on your bank. If it's been longer, check with your bank and card issuer first, then email support@bullbarfit.com and we'll trace it.

Defective items

If something arrives defective, email support@bullbarfit.com with your order number and photos of the affected part. Structural failure of the frame and welds under normal training use is covered under the lifetime warranty. Accessories carry a one-year warranty. A defect claim is not a return and is not limited to 30 days.

Lost, stolen or damaged in transit

If your order is lost, stolen or damaged before it reaches you, email support@bullbarfit.com with your order number and any photos you have. BULLBAR Package Protection, added at checkout, moves your claim to the front of the queue and covers replacement without a carrier investigation.

Wrong shipping address

You have 30 minutes after placing an order to correct a shipping address. Email support@bullbarfit.com immediately. After that, a $50 fee applies to reissue a label.

If an order has already shipped to an address you entered incorrectly, you are responsible for contacting the carrier to reroute it. Carrier contact details are on your tracking page. If it has already been delivered to the wrong address, recovery is your responsibility, and we can't send a replacement or cover recovery costs.

Clearance items

Clearance items are final sale and can't be refunded.

Exchanges

We exchange items that are defective. For anything else, return it for a refund and place a new order.